Refund policy

RETURN AND REFUND POLICY

At My Glam Room, we carefully inspect products before dispatch. Because we sell cosmetics, skincare, fragrances, haircare products and personal-care tools, returns are subject to hygiene and safety requirements.

1. RETURN ELIGIBILITY

A return or exchange request must be submitted within 7 days of delivery.

To qualify for a return, the product must be:

• Unused, unopened and in its original condition
• In its original packaging, including any seals, labels, accessories and complimentary items
• Accompanied by the order number or another proof of purchase

Products that have been opened, tested, swatched, sprayed, applied or used cannot be returned or exchanged due to hygiene and safety reasons.

2. NON-RETURNABLE ITEMS

The following products cannot be returned or exchanged unless they arrive damaged, defective or incorrect:

• Opened or used makeup
• Opened skincare and haircare products
• Opened or sprayed perfumes and fragrances
• Products with broken or removed hygiene seals
• Used makeup brushes, sponges, applicators or beauty tools
• Products damaged after delivery because of misuse or improper storage
• Gift cards
• Clearance or final-sale items

A change of mind, personal preference, dislike of a fragrance, incorrect shade selection or an allergic reaction does not automatically qualify for a return once the product has been opened or used.

Customers should review product information, shades, ingredients and usage instructions before ordering. We recommend conducting a patch test before using any skincare, haircare or cosmetic product.

3. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order immediately after delivery.

If you receive a damaged, leaking, defective or incorrect product, contact us within 48 hours of delivery and provide:

• Your order number
• Clear photographs of the product
• Clear photographs of the outer and inner packaging
• An unboxing video, where available
• A brief description of the problem

After reviewing the evidence, we may offer a replacement, exchange, store credit or refund, depending on the circumstances and product availability.

Please do not discard the product or packaging until your claim has been resolved.

Minor differences in packaging, colour or design caused by manufacturer updates do not necessarily mean that a product is defective.

4. SHADE AND FRAGRANCE SELECTION

Product colours may appear slightly different because of lighting, photography and screen settings.

Returns or exchanges are not accepted for an incorrectly selected shade, colour, size or fragrance after the product has been opened.

If you need help selecting a product before ordering, please contact us.

5. BEAUTY TOOLS AND ELECTRICAL PRODUCTS

Beauty tools and electrical personal-care products are eligible for a return only if they arrive defective or damaged.

The issue must be reported within 48 hours of delivery. Damage caused by misuse, accidental damage, incorrect charging, water exposure or failure to follow usage instructions is not covered.

Any manufacturer warranty will apply only where specifically stated on the product page.

6. ORDER CANCELLATIONS

Orders may be cancelled before they have been dispatched.

Once an order has been handed over to the courier, it cannot be cancelled. The customer may need to follow the applicable return process after receiving the parcel.

My Glam Room reserves the right to confirm Cash on Delivery orders by phone or WhatsApp before dispatch.

7. RETURN SHIPPING

If the return is required because we sent an incorrect, damaged or defective product, My Glam Room will arrange or reimburse reasonable return-delivery charges.

For an approved return requested for another reason, the customer is responsible for return-delivery charges.

Products returned without prior approval may not be accepted.

8. REFUNDS

After receiving and inspecting an approved return, we will notify you whether the refund has been accepted.

Approved refunds will be processed to the original payment method where possible. Cash on Delivery orders may be refunded through a mutually agreed bank account or mobile-wallet transfer.

Payment-provider and bank processing times may vary. Please allow approximately 7–14 business days after refund approval for the amount to appear.

Original delivery charges are non-refundable unless the order was incorrect, damaged or defective because of an error by My Glam Room.

9. REFUSED OR UNDELIVERABLE ORDERS

Customers must provide a complete and accurate delivery address and an active phone number.

Repeated refusal of confirmed Cash on Delivery orders, failure to receive a parcel or provision of incorrect delivery information may result in restrictions on future Cash on Delivery orders.

10. CONTACT US

To request a return, exchange or refund, contact us before sending any product:

Business name: My Glam Room
Email: myglamroomm@gmail.com
WhatsApp: +923015141850

Please include your order number and the reason for your request.