Shipping policy

SHIPPING AND DELIVERY POLICY

My Glam Room currently delivers orders within Pakistan only. We do not currently offer international shipping.

1. ORDER PROCESSING

Orders are normally processed within 1–2 business days after order confirmation.

Cash on Delivery orders may be confirmed by phone or WhatsApp before dispatch. An order may be delayed or cancelled if we are unable to contact the customer for confirmation.

Orders placed on Sundays or public holidays will be processed on the following business day.

2. DELIVERY AREAS

We deliver to serviceable locations throughout Pakistan using third-party courier services.

Estimated delivery times are:

• Lahore: approximately 1–3 business days after dispatch
• Other cities in Pakistan: approximately 3–7 business days after dispatch
• Remote or difficult-to-access locations: delivery may require additional time

Delivery estimates are not guaranteed and may be affected by courier operations, weather, public holidays, security conditions, strikes, high order volumes or other circumstances outside our reasonable control.

3. SHIPPING CHARGES

Applicable shipping charges are displayed at checkout before the customer confirms the order.

Shipping charges may vary depending on the delivery location, order value, delivery method or promotional offer.

Where free delivery is offered, any applicable minimum-order value or delivery-area condition will be displayed at checkout.

4. ORDER CONFIRMATION AND TRACKING

After an order has been placed, the customer may receive an order-confirmation email, SMS, phone call or WhatsApp message.

Tracking information will be provided when available after the order has been handed over to the courier.

Tracking updates are managed by the courier and may occasionally take time to appear.

5. CUSTOMER RESPONSIBILITIES

Customers must provide:

• A complete and accurate delivery address
• The correct city and postal code
• A working Pakistani phone number
• Any necessary delivery instructions

My Glam Room is not responsible for delays or failed deliveries caused by incomplete or incorrect customer information.

If an address needs to be changed, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

6. DELIVERY ATTEMPTS

The courier may contact the customer before delivery.

Customers should ensure that they or an authorized person are available to receive the parcel and make payment for Cash on Delivery orders.

If delivery fails because the customer is unavailable, refuses the parcel, provides incorrect details or does not respond to the courier, additional delivery charges may apply to a second delivery attempt.

Repeated refusal of confirmed Cash on Delivery orders may result in restrictions on future Cash on Delivery purchases.

7. ORDER INSPECTION

Customers should inspect the parcel and products as soon as possible after delivery.

If an item is damaged, leaking, defective, missing or incorrect, contact My Glam Room within 48 hours of delivery and provide:

• Your order number
• Clear photographs of the product
• Photographs of the outer and inner packaging
• An unboxing video, where available
• A brief description of the issue

Please keep the product and all packaging until the matter has been resolved.

8. DELAYED OR MISSING ORDERS

If your order has not arrived within the estimated delivery period, contact us with your order number.

We will coordinate with the courier to investigate. Courier investigations may require additional processing time.

An order is not considered lost until the courier has completed its investigation and confirmed the shipment status.

9. CHANGES AND CANCELLATIONS

An order may be changed or cancelled before dispatch by contacting us as quickly as possible.

Once an order has been handed over to the courier, it generally cannot be changed or cancelled.

Please review our Return and Refund Policy for information about returns after delivery.

10. CONTACT US

For questions about delivery or an existing order, contact:

Business name: My Glam Room
Email: myglamroomm@gmail.com
WhatsApp: +923015141850

Please include your order number when contacting us about an existing order.